Your call data is handled with care
Every call to your business carries a customer's name, address, and job details. Here's how we protect it.
Encryption everywhere
Call audio, transcripts, and customer details are encrypted in transit and at rest, so data is protected at every step.
Access controls
Your call recordings and transcripts are only visible to your team and the Callsmith staff who need them to support you.
Data retention, on your terms
You control how long call recordings and transcripts are kept, and can request deletion of your data at any time.
Reputable infrastructure
Callsmith runs on established cloud infrastructure providers with strong physical and network security practices.
Least-privilege access
Our team follows a least-privilege policy internally. Staff only get access to the systems and data their role requires.
Continuous monitoring
Systems are monitored for unusual activity so issues can be identified and addressed quickly.
Callsmith is an early-stage product and we're upfront about it: this page describes our current practices and commitments rather than formal third-party certifications. If you need specific compliance documentation for your business, get in touch and we'll talk through what you need.
We want to hear about it
If you've found a vulnerability or have a security concern, please contact us directly rather than posting it publicly.