Privacy Policy
This Privacy Policy explains how Callsmith ("we", "us", "our") collects, uses, and protects information when you use our website and AI receptionist service (the "Service").
1. Information we collect
We collect information in the following ways:
- Account information: name, business name, email address, and phone number provided when you sign up or book a demo.
- Call data: audio recordings, transcripts, and metadata (time, duration, caller number) from calls handled by Callsmith on your behalf.
- Usage data: how you interact with our website and dashboard, including pages visited and actions taken.
- Payment information: billing details are processed by a third-party payment provider; we do not store full card numbers ourselves.
2. How we use information
We use the information we collect to:
- Provide, operate, and improve the Service, including answering and routing calls on your behalf.
- Communicate with you about your account, updates, and support requests.
- Monitor for misuse, fraud, and security issues.
- Meet legal and regulatory obligations.
3. Call recordings and transcripts
Because our Service answers calls on your behalf, call audio and transcripts may include information about your customers. You are responsible for ensuring your use of call recording complies with the laws applicable in your jurisdiction, including any requirement to notify callers that calls may be recorded. You control retention settings for your account's call data and can request deletion at any time.
4. How we share information
We do not sell your information. We may share information with:
- Service providers who help us operate the Service (e.g. cloud hosting, telephony, and payment processing providers), under confidentiality obligations.
- Calendar, CRM, or other third-party tools you choose to connect to your account.
- Authorities, where required by law or to protect the rights, safety, or property of Callsmith or others.
5. Data retention
We retain account and call data for as long as your account is active, or as needed to provide the Service. You may request deletion of your data at any time by contacting us, subject to any legal retention requirements.
6. Your rights
Depending on where you live, you may have rights to access, correct, or delete your personal information, or to object to certain processing. To exercise any of these rights, contact us using the details below.
7. Cookies
Our website may use cookies and similar technologies to remember preferences and understand how visitors use the site. You can control cookies through your browser settings.
8. Changes to this policy
We may update this Privacy Policy from time to time. We'll post any changes on this page and update the "last updated" date above.
9. Contact us
If you have questions about this Privacy Policy or how your information is handled, contact us at hello@callsmith.ai or via our contact page.